The following information addresses common questions regarding campus operations, academic and research continuity, and community support. This page will be updated as needed.

Current Operational Status

In line with guidance from national authorities, the University will temporarily transition back to remote work for all staff and virtual classes for students, effective immediately and until further notice.

  • Staff: All staff, including faculty members, shall continue carrying out their responsibilities remotely in coordination with their respective line managers.
  • Students: Academic learning will temporarily transition back to online classes. Students should continue attending scheduled classes online and remain in contact with their course instructors and program administrators regarding coursework and academic requirements.

Frequently Asked Questions (FAQs)

HBKU recommends the following social media and official channels:

Staff are expected to continue carrying out their responsibilities remotely in coordination with their respective line managers.

Meetings will continue virtually.

Please contact your line manager or entity leadership for questions, concerns, or clarification on any operational matters.

Please regularly check your HBKU email and the University’s official channels for accurate updates and information.

Wellbeing & Support

Hamad Bin Khalifa University Health and Counseling Center provides professional support and confidential guidance. Counselling sessions are offered both in person and online through this link. You may also reach the Center directly at hcc@hbku.edu.qa or contact the dedicated 24/7 support line at 39990608.

Hamad Medical Corporation’s Community Mental Health Service offers support at home and locations throughout the country. The helpline provides confidential, free, and efficient mental health support and can be reached by calling 16000. Find out more here.

The service is available in Arabic, English, Tagalog, Hindi, Urdu, and Malayalam, ensuring accessibility to a wide range of community members.

Additionally, QF staff and their eligible dependents covered under the QF Medical Insurance plan may access online psychological consultation services provided by QLM through Eutelmed. The service enables individuals to consult qualified mental health professionals remotely and in a confidential setting.

Please note that the service is available on a reimbursement basis only, as there is no direct billing arrangement with the provider. More information about Eutelmed and its services can be found via this link: https://en.eutelmed.com/

For any queries related to this benefit, including on how to access the service or reimbursement process, please contact the Medical Insurance team at: medicalinsurance@qf.org.qa.

Qatar Foundation Primary Health Care Center, located at Multaqa Student Center, remains open from Saturday to Thursday between 8:00am and 5:00pm.

HBKU recommends the following social media and official channels:

Until further notice, all classes will continue remotely through the approved online platforms (Microsoft Teams or WebEX) as scheduled, unless otherwise communicated by your course instructor.

Course materials are available through the Canvas Learning Management System.

You may reach out via your official HBKU email or the communication channels outlined in your course syllabus.

Assessments, deadlines, and examinations will proceed as planned in an online format. Any changes will be communicated directly by your course instructor or program office.

You can contact HBKU’s IT Helpdesk immediately and inform your course instructor as soon as possible.

Attendance policies remain in effect unless your course instructor provides alternative arrangements.

You should notify your course instructor as soon as possible to discuss available options.

Assignments due dates remain as scheduled unless your course instructor communicates otherwise.

Research activities that can be conducted remotely will continue. Students involved in lab or field-based research will receive guidance from their supervisors. Please discuss with your faculty advisor the tasks that you may perform remotely.

You should regularly check your HBKU email and monitor the University’s official communication channels for the latest updates.

You should monitor official HBKU communication channels and your University email for the latest updates.

Student Support & Administration

HBKU’s Digital Library resources remain fully accessible online through this link.

Most services remain available electronically. Please contact the Registrar’s Office through the following email address: RegistrarOffice@hbku.edu.qa.

Wellbeing & Support

Hamad Bin Khalifa University Health and Counseling Center provides professional support and confidential guidance. Counselling sessions are offered both in person and online through this link. You may also reach the Center directly at hcc@hbku.edu.qa or contact the dedicated 24/7 support line at 39990608.

Hamad Medical Corporation’s Community Mental Health Service offers support at home and locations throughout the country. The helpline provides confidential, free, and efficient mental health support and can be reached by calling 16000. Find out more here.

The service is available in Arabic, English, Tagalog, Hindi, Urdu, and Malayalam, ensuring accessibility to a wide range of community members.

Additionally, QF staff and their eligible dependents covered under the QF Medical Insurance plan may access online psychological consultation services provided by QLM through Eutelmed. The service enables individuals to consult qualified mental health professionals remotely and in a confidential setting.

Please note that the service is available on a reimbursement basis only, as there is no direct billing arrangement with the provider. More information about Eutelmed and its services can be found via this link: https://en.eutelmed.com/

For any queries related to this benefit, including on how to access the service or reimbursement process, please contact the Medical Insurance team at: medicalinsurance@qf.org.qa.

Key Contacts

For additional assistance, the following HBKU services and national support lines are available. Please contact the relevant office or service if you require guidance or operational support.

Service / Department Contact Details
Health and Counseling Center counseling.services@hbku.edu.qa

+974 7105 0222
Student Affairs student.affairs@hbku.edu.qa

Helpline: 44540376
IT Support hbkuitsupport@hbku.edu.qa

support@hbku.edu.qa
Facilities Management FMSupport@hbku.edu.qa
Communications Communications@hbku.edu.qa
Police, Civil Defense & Emergency 999
Emergency Services for the Deaf 992
Water & Electricity Emergency (Kahramaa) 991
Hamad Medical Corporation 4439 4444